Thank you for shopping with ProFeet.

We strive to provide high-quality footwear and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

*Please see below for exchanges & refunds policy during sale periods.

If you wish to exchange an item for a different size or product, please follow these steps:

1. Initiate Request

Contact our team at hello@profeetfootwear.com.au within 30 days of your purchase date, stating your original order number and the specific size/product you wish to receive in exchange.

2. Eligibility

All exchange items must be returned unused, in original condition, and in their original packaging.

3. Shipping

The customer is responsible for the shipping costs associated with returning the original item. We will cover the shipping cost of sending the replacement item to you (one free exchange shipment per order).

4. Availability

Exchanges are strictly subject to product availability. If the requested item is out of stock, a store credit will be issued instead.

1. Eligibility for Refunds

To be eligible for a refund, the item must be returned to us within 30 days of the purchase date and meet the following criteria:

• The item must be unused, unwashed, and returned in its original, saleable condition with all original tags securely attached.
• It must be returned in the original, undamaged packaging.
• Shoes must be returned unworn and completely clean. The original shoe box must be intact and undamaged, as it is considered part of the product.
• Items on "Sale" or "Clearance" are not eligible for refunds.

2. Inspection and Approval

Once we receive your returned item, we will inspect it and notify you of the status of your return within 1-2 business days.

If the return is approved:

• Your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days of the approval date.
• Please note that original shipping charges are non-refundable, except in cases of defective or incorrect items.

3. Gift Card Purchases

A monetary refund (cash or credit card refund) cannot be issued for purchases made entirely or partially with a gift card. The refund value for items purchased with a gift card will be issued as a new Gift Card.

If you receive a defective, incorrect, or faulty item, ProFeet will cover all associated shipping costs, including the cost to return the original item to us and the cost of sending the replacement item to you.

In the rare event that an item's quality is not up to expectation, please contact our team at hello@profeetfootwear.com.au and we will work with you to resolve.

For any delivery issues, including tracking updates or non-receipt, please contact our team at hello@profeetfootwear.com.au, and we will work with you to resolve the matter promptly.

• Lost in Transit: If tracking confirms your order was lost in transit by the carrier (e.g. Australia Post), we will communicate the issue and arrange for a replacement order to be sent to you free of charge.
• Stolen/Missing After Delivery: If tracking confirms successful delivery but the item is reported stolen, please contact us immediately. We will investigate the claim and work with you to find a resolution.

All Sale Items are advertised as final and no refunds are accepted online or in store. Sale items are eligible for Exchange only.

For further assistance, please contact the team at hello@profeetfootwear.com.au.

We are here to help!