Returns & Exchanges

If you wish to exchange an item for a different size or style, please contact the team at hello@profeetfootwear.com.au and provide reason for return.

1. Eligibility for Refunds

To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
Refund requests must be made within 30 days of the purchase date.
Items marked as “Final Sale” or “Clearance” are not eligible for refunds.

2. Refund Process

To initiate a refund, please contact our customer service team at hello@profeetfootwear.com.au with your order details and reason for return.
Once your return is approved, you will receive instructions on how to send the item back to us.
The customer is responsible for the shipping costs associated with returning the item, except in cases of defective or incorrect items.

3. Inspection and Approval

Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

4. Non-Refundable Items

5. Late or Missing Refunds

If you haven’t received a refund after the stated processing time, first check your bank account and contact your credit card company. Processing times may vary, please allow for 10 working days.
If you’ve done all of this and still have not received your refund, please contact us at hello@profeetfootwear.com.au

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will provide a replacement or a full refund, including return shipping costs.

For further assistance, please contact the team at hello@profeetfootwear.com.au .
We are here to help!