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Returns & Exchanges
Thank you for shopping with ProFeet. We strive to provide high-quality footwear and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
Exchanges
If you wish to exchange an item for a different size or style, please contact the team at hello@profeetfootwear.com.au and provide reason for return.
Returns
1. Eligibility for Refunds
- To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
- Refund requests must be made within 30 days of the purchase date.
- Items on "Sale" or “Clearance” are not eligible for refunds.
- To initiate a refund, please contact our customer service team at hello@profeetfootwear.com.au with your order details and reason for return.
- Once your return is approved, you will receive instructions on how to send the item back to us.
- The customer is responsible for the shipping costs associated with returning the item, except in cases of defective or incorrect items.
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Gift cards.
- Items that have been worn, altered, or damaged by the customer.
- If you haven’t received a refund after the stated processing time, first check your bank account and contact your credit card company. Processing times may vary, please allow for 10 working days.
- If you’ve done all of this and still have not received your refund, please contact us at hello@profeetfootwear.com.au
- If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will provide a replacement or a full refund, including return shipping costs.
We are here to help!
Delivery & Returns
How much do you charge for delivery?
Free Standard Shipping : Orders over $200
Standard Shipping for Orders Under $200 : $10
Express Shipping for Orders Over $200 : $15
Express Shipping for Orders Under $200 : $20
How long does it take for my item to arrive?
Standard Shipping: 5-7 business days.
Express Shipping: 2-3 business days.
Delivery times may vary depending on the destination and external factors such as weather conditions or carrier delays.
What is your returns policy?
We are passionate about finding the best fit for your feet. If for a reason you are wanting to exchange or return an item, please contact the team at hello@profeetfootwear.com.au and provide reason for return.
Eligibility for Refunds
To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
Refund requests must be made within 30 days of the purchase date.
Items marked as “Final Sale” or “Clearance” are not eligible for refunds.
For more information, head to our Returns & Exchanges page.
Can I return an item in store?
Definitely! Shoes purchased online can be easily returned in-store. Simply bring your unworn item and proof of purchase to your nearest location for a hassle-free return or exchange. We are here to help you find the best fit!
