The Manager role is an essential part of our leadership team, having a positive impact on the team and customer experience every day. The store managers are responsible for leading and mentoring team members, holding the team accountable and ensuring an exceptional customer experience in the store. As a manager you will be responsible for the day to day operations of the store including but not limited to; stock control, rostering, events, delegating tasks and opening and closing the store.


Core Responsibilities:

Leadership and Team Management :
* Create and foster a respectful and inclusive team environment
* Support ongoing learning and development of team members. Providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
* Responsible for recruiting, onboarding, and training new team members to ensure they align with company values and meet performance standards
* Engage in career discussions to support and reinforce team understanding of how working at ProFeet will contribute to their career and personal growth.
* Collaborate with the Leadership team to plan and prepare the upcoming roster for the team.

Working with Others :
* Establish positive and supportive relationships with all team members focusing on personal and professional development.
* Provide positive and constructive feedback to team members to ensure optimal customer experience face to face as well as behind the scenes in supporting day to day operations and systems are being adhered to.

Customer Experience :
* Lead by example to ensure world class customer experience, following the fitting process, assessing customers needs, providing education around comfortable and supportive footwear, in-house referrals and smooth transactions.
* Move dynamically throughout the store to make the experience smooth and efficient for the customer.
* Listen and resolve customer feedback in a positive and open minded approach. We can always help.
* Increase brand awareness within the local community, wear ProFeet merch at events and connect with like minded people outside of the store.
* Establish and maintain positive relationships with local health professionals, small businesses and local communities. Our referral partnerships are really important in building strong relationships with our community.

Operations:
* Align with the ProFeet Footwear vision for the store and cascade to team members by leading by example and following the processes and systems in place.
* Come together with the leadership team to review dashboard metrics.
Provide leadership and feedback to team members and contribute to mentoring and support Slack channels.
* Provide feedback and support to day-to-day floor coverage, delegating tasks and ensuring the team is working efficiently and effectively.
* Open and Close the store in line with current systems.
* Understand and adhere to the safety policies and procedures.
* Work in accordance with applicable policies and procedures.
* Stock Management and Inventory Control
Monitor and manage shoe stock levels to ensure adequate inventory for sales demand while minimising overstock
* Analyze sales trends to inform accurate and timely shoe stock ordering
* Oversee stock control processes, including receiving, organising, and maintaining product displays

Job Requirements :Availability : Full time - 38hrs
* 5 days per week. Including Saturday as a key trading day.
* Store opening hours : M-F 9:30-6pm, Sat 9:30-5pm
* Hours can be flexible in coordination with the leadership team.

Casual team members are the foundation of our awesome team! As an ProFeet team member, you will have a positive impact on the team around you and provide #worldclass customer experience to our community. You will be responsible for engaging and educating our customers on the right shoes for their needs, connecting with our in-house podiatrists and local referral partners and come to work with a positive and open minded attitude. 

Core Responsibilities :
Working with Others :
* Establish positive relationships with all team members focusing on personal and professional development. 
* Working together to create a friendly and welcoming environment for everyone who walks in the door.

Customer Experience :
* Interact with guests to ensure they are receiving #worldclass care. 
* Move dynamically throughout the store to make the experience smooth and efficient for the customer. 
* Listen and resolve customer feedback in a positive and open minded approach. We can always help. 
* Facilitate seamless customer flow from when the customer walks in the door, goes through the fitting process and finalising the sale. 
* Acknowledge every customer who comes through the door with a friendly smile. 
* Increase brand awareness within the local community, wear ProFeet merch at events and connect with like minded people outside of the store. 
* Establish and maintain positive relationships with local health professionals, small businesses and local communities. Our referral partnerships are really important in building strong relationships with our community. 

Operations 
* Align with the ProFeet vision for the store and follow daily tasks to ensure the store is always neat and tidy.
* Use in store systems and technology to provide a positive experience for the customer and seamless communication between team members. 
* Open and Close the store in line with current systems. 
* Understand and adhere to the safety policies and procedures. 
* Work in accordance with applicable policies and procedures. 

What we look for : 
*Teamwork : works productively and positively with the team and supports others. 
* Leadership : Influence, motivate and inspire others to be better today than they were yesterday. 
* Open mindedness : Open to new ideas and giving / receiving constructive feedback. 
* Honesty : Behaves in an honest and trustworthy manner. 
* Decision Making and Problem Solving : Use initiative to make effective and prompt decisions 
* Resilience : Recover quickly from setbacks 
* Adaptability : Acknowledge uncertainty and be agile to a fast - paced ever changing environment.
* Inclusion and Diversity : Support an inclusive and diverse environment.

Job Requirements : 
Availability : Saturday is a key trading day so availability is preferred. 
* Store opening hours : M-F 9:30-6pm, Sat 9:30-5pm, Sun 11-3pm
* Hours can be flexible in coordination with the team.