FAQ
General
Will you restock an item that is out of stock?
Yes - if an item isn't available that you are after, please send us a message through 'Contact Us' and we will be in touch.
Can I book a podiatry appointment?
All ProFeet Footwear locations have Podiatry appointments available on site. Please head to the desired locations page for contact information to book an appointment.
Where can I try items on?
Please visit one of our great store locations across Victoria (Geelong, Hamilton, Ocean Grove & Mornington) & Queensland (Yeppoon).
Delivery & Returns
How much do you charge for delivery?
Free Standard Shipping : Orders over $200
Standard Shipping for Orders Under $200 : $10
Express Shipping for Orders Over $200 : $15
Express Shipping for Orders Under $200 : $20
How long does it take for my item to arrive?
Standard Shipping: 5-7 business days.
Express Shipping: 2-3 business days.
Delivery times may vary depending on the destination and external factors such as weather conditions or carrier delays.
What is your returns policy?
We are passionate about finding the best fit for your feet. If for a reason you are wanting to exchange or return an item, please contact the team at hello@profeetfootwear.com.au and provide reason for return.
Eligibility for Refunds
To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
Refund requests must be made within 30 days of the purchase date.
Items marked as “Final Sale” or “Clearance” are not eligible for refunds.
For more information, head to our Returns & Exchanges page.
Can I return an item in store?
Definitely! Shoes purchased online can be easily returned in-store. Simply bring your unworn item and proof of purchase to your nearest location for a hassle-free return or exchange. We are here to help you find the best fit!
Need more information?
Get in touch via the form and we will aim to respond within 48 hours.